Choosing swimming pool builders is no small task and not a decision to make lightly. The wrong decision could cost you upfront or years down the line, so it’s important to take a little time to make a careful choice. The following 5 tips will help you narrow down the candidates and find the best swimming pool builders for your custom pool.
A solid place to start when choosing your swimming pool builder is to check credentials. Ask for the company’s phone number and physical address and the full name and number of the sales representative. Please find out how long they’ve been in business and how many pools were installed last year. Ask who handles the construction and if subcontractors are used. Verify licensing and certification of all those involved in the actual pool installation. If possible, visit the office location, meet employees, and tour the showroom if there’s one available.
Assess customer satisfaction
Learning about others’ personal experiences is a great way to learn more about the company. Customer satisfaction by requesting and checking references; keep in mind that a small list of references is not automatically a bad thing, but be more thorough when checking these names. Choose at least 3 contacts from different parts of the list to contact. Ask many questions, including when the customer did business with the company and what type of pool was installed, whether the crew was professional and courteous while on-site, timeliness of work completed, how payment was handled, and any surprises during construction.
Finally, check the contractor’s rating with the Better Business Bureau and consider paying for a second report through ContractorCheck. Keep in mind that every business will receive a negative review eventually, but pay attention to how the company handles complaints.
Trade associations often provide lists of members who adhere to a code of business ethics and promote professional development. Find out if your swimming pool builder and contractor is affiliated with any such associations.
Trust your gut
First impressions are important, but they can be wrong. Don’t jump prematurely into business with a contractor based solely on a positive first impression. Visit the contractor’s place of business and observe how they conduct day-to-day business. This is a good indicator of how they will handle business with you. While interviewing and spending time with your potential contractor, watch out for red flags.
These warning signs could include: no official place of business, an unrealistically low estimate, requiring payment in cash or demanding a large deposit upfront, pressure to decide quickly or to finance through the pool company or affiliated lender, or a general lack of professionalism in appearance or behaviour. High-pressure sales tactics, scare tactics, and bullying are huge signs that you should walk away immediately.
Ask about insurance
Ask which insurance company you can contact to see a copy of the contractor’s certificate of insurance. The contractor’s reaction to this straightforward approach will speak volumes. A legitimate, professional builder won’t bat an eye at this question and will have no problem giving you the name and number of his insurance company. If the question makes the contractor uncomfortable or says they will “find you a copy” or show you something they happen to have on hand, find another builder. Many contractors also work with subcontractors. Find out if your prospective contractor has general liability insurance and Workman’s Compensation insurance to cover any expenses that may arise with subcontractors.
You want your completed swimming pool to be the backyard oasis of your dreams. To make that happen, you need the best swimming pool builder for you and your home. Get started with these tips, and you’ll be well on your way to days of fun and relaxation in your backyard oasis.